If teams have a high capacity for conflict, this leads to a deep relationship of trust.<\/p>\n\n\n\n
One reason for the high conflict ability is that there are hardly any personal trigger points that could lead to a conflict on the factual level being projected onto the relationship level. <\/p>\n\n\n\n
On the contrary: the underlying cause of the conflict is recognised by the members in a non-judgemental way and resolved using the available resources in the interests of the common objective.<\/p>\n\n\n\n
The causes of personal trigger points, which in the worst-case scenario make us react so emotionally that only our reptilian brain (attack, play dead, flee) functions, are blocking beliefs. These beliefs ensure that we develop tunnel vision and relate what has happened to ourselves.<\/p>\n\n\n
Ina has the belief: \"I'm not good enough.\" <\/p>\n\n\n\n
This was activated in her childhood by her parents, who expected Ina to do very well at school. A grade 2 was too low, it had to be a 1. If Ina didn't bring home an A, this was recognised with a withdrawal of love. The parents had no time for her and joint activities until Ina had not learnt enough and the result of her learning was another A.<\/p>\n\n\n\n
In her current role as Product Owner, Ina is part of an agilely organised team. Her task is to define the requirements for a product, if necessary in cooperation with the customer, and to communicate these to the development team. Ina tracks the development progress and also ensures that the requirements for the product are changed if necessary.<\/p>\n\n\n\n
Conflict situation:<\/p>\n\n\n\n
The development team has not realised everything that was planned for the current sprint. The service was not provided. Ina's expectations were not met. (Factual level of the conflict)<\/p>\n\n\n\n
Trigger point and resulting behaviours:<\/p>\n\n\n\n
Because of Ina's belief system, she is triggered: I have not done everything that is necessary for the team to work well. This can trigger various behaviours:<\/p>\n\n\n\n
Personal trigger points are released by transforming blocking beliefs. <\/p>\n\n\n
It is important that for every victim belief, the corresponding perpetrator belief is also transformed in order to achieve a lasting resolution of this personality pattern.<\/p>\n\n\n\n
Let's take a look at the example of Ina.<\/p>\n\n\n
To support the individual team members and, if necessary, themselves in releasing the trigger points, I recommend a seven-step procedure:<\/p>\n\n\n\n