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Impulses for Personality Development

He who asks, leads. How to steer conversations towards a result.

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Children can do it. And they almost drive us adults crazy with the 35th "Why?". The motivation behind this is as simple as it is fascinating: children are curious. They want to discover, they really want to understand. We adults have often forgotten how to ask questions and really want to understand. We assume, presuppose and draw conclusions. Alone. In silence.

But the old German proverb: "He who asks, leads." still holds true. Whether in one-to-one conversations, telephone calls or meetings. Whether internally with colleagues and employees or externally with customers and service providers, those who ask questions in a targeted manner not only gain a better understanding, but can also steer the conversation towards the desired result.

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What does it mean to ask purposefully?

Asking targeted questions means using the different types of questions appropriately and in such a way that they support the achievement of my conversation objective.

While open questions (W questions) provide information, closed questions create commitment. Closed questions should rather be used at the end of a topic or conversation. "Can we stay like this?", "Do you agree with this?", "Is this the next step?"

Hypothetical questions ("Let's say ..., how could ...") help with this, Resistance to overcome. Alternative questions (either - or) steer towards decisions.

In our work, we experience again and again that many people find it difficult to genuine interest in the other person and to ask open questions. And what we did to perfection as children, we adults should get into the habit of doing again. Why? Why? Why? Why exactly? This Motif questions tell us something about Drivers and motivators of our conversation partner. If we know these, it is much easier for us to convince the other person of an idea, a service, a project or a product.

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