Punching skill - land hits without causing damage

By Sabine Walter
19 Jun 2019

Content of the article

"If only I had..." - this thought often haunts us for days after we have experienced a verbal attack in everyday life or at work. In the moment of surprise, we often lack the composure for a good reaction and the right words. Working on our repartee therefore means working on our attitude. Only then can we use proven tools to leave the situation behind us with a good feeling. 

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What is quick-wittedness?

"Quick-wittedness doesn't mean hitting, but rather absorbing blows and redirecting them cleverly," says my colleague Greta Wonneberger. If we manage to use rhetorical skills in a level-headed way, conflicting conversations can become an exciting sport.

How can quick-wittedness be trained?

"There are various methods for training and improving your repartee," says Greta Wonneberger. Below, we present a method that you can use in everyday life to intercept attacks:

Example: Petra M. is regularly patronised by her boss. One of his attacks: "That's typical for you again - your head is always somewhere else".

What does Greta advise Petra M.?

  1. Time for facial expressions:
    Take time to look at the attacker's face with interest. Then ask: "What situations are you thinking of?"
  2. Use exclamation:
    First respond with an exclamation like: "Oops!" or "Aha!". Only then comment, for example: "Somebody's excited."
  3. Analyse behaviour:
    Address the behaviour from a greater distance: "They get angry about this thing. And you're making a very fundamental problem out of it. We should sort that out."

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