Impulses for Personality Development

That's enough! The way to address conflicts.

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Even if conflicts harbour opportunities, they are not welcome in most people's private or professional lives. There are different strategies for dealing with conflicts, ranging from ignoring them to lashing out. Many people find it difficult to address a conflict at an early stage in such a way that the other person listens and the conversation is constructive. I explain how it can be done.

Addressing conflicts - management consulting | coaching
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Why should you address conflicts?

The KPMG Conflict Study proves that conflicts not only cost nerves but also money. 10-15 % of working time is used for conflict resolution, bullying-related absenteeism costs companies 30 billion per year - this does not include costs for fluctuation, illness and severance payments for employees who leave the company due to conflict.

These figures show that it is indispensable for teams to create and live a constructive conflict culture. This starts with addressing conflicts promptly and constructively.

How do you address conflicts constructively?

  1. Framework conditions: conflicts should be dealt with privately in a confidential atmosphere. Make sure that you are not sitting directly opposite your conversation partner (at a 180° angle). This increases the confrontation. An angle of 90° is ideal, so it is better to sit at a corner at the table.
  2. Inner stance: see the other as part of the solution. Only then will you be able to have a conversation at eye level. It is therefore advisable not to seek a conversation in the heat of the moment, but to sleep on it. Use the time apart to separate the person and the thing and to find one thing that you appreciate about your conversation partner.
  3. Conversation structure: when addressing the conflict, the SAY IT Structure.
Addressing conflicts the right way - netzwerk managementberatung coaching

The chance of every conflict discussion conducted at eye level is to re-establish the basis of trust and to find a way of working together that does justice to the wishes and needs of those involved.

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