Team Development | Conflict Management
Get into the ring! On the value of the culture of argument.
From Sabine Walter, Head of network management consulting | coaching
When we accompany companies in the field of team development, we are often greeted with the message: "Actually, everything is fine with us. We just want to see if we can improve the little things! When asked if there is a lot of arguing in the team, we often get a relieved "No." "Fortunately, we don't have any quarrels. There are hardly any conflicts either."
Constructive arguing is an expression of trust
But this relief is deceptive. Because: A constructive culture of dispute and conflict is an expression of trust. Only those who are not afraid of being hurt will speak their mind openly. Only those who stand behind the cause will also stand up for it. Only those who are sure that mistakes are welcome will not be afraid to bring ideas into the team that have not yet been fully thought through.
In teams where people do not argue or openly address conflicts, there is often a lack of trust. But not all arguments are the same. In a constructive culture of dispute and conflict, everyone has the common goal and the good of the team or the success of the cause in mind. The aim of a constructive debate is to overcome differences and redefine a common denominator. Everyone in the team is seen as part of the solution.
Ways to a healthy dispute culture
How can leaders promote a healthy culture of conflict in the team?
- A protected space for constructive debate is regularly created.
- It is always about one topic.
- Before the debate begins, a common goal is defined.
- Rules of the game are defined, such as letting people talk.
- A moderator guides the debate and ensures that the rules of the game are observed.
- It is actively encouraged to look at a topic from different perspectives.
- Employees are supported, for example, with the help of a personal Coachings supported in developing their own ability to deal with conflict.
In conclusion the way the leader deals with conflict has a significant impact on the culture of the team. Only those who give constructive feedback themselves, communicate openly and trustingly and have a high level of conflict management skills will also have a positive influence on the dispute and conflict culture of their team.
